Frequently Asked Questions
Click on question to reveal the answer.
1. Can you ship orders internationally? |
Yes, we can ship orders outside of the United States. The one requirement we have is that international orders must be shipped to the address where the credit card bill is received whenever a credit card is used as the payment method.
Please note that the UPS Standard shipping quote does not include UPS brokerage fees which UPS charges the receiver when the package passes through customs. |
last updated - 2013-01-09 11:32:59 |
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2. What methods of payment does your store accept? |
We accept Visa, MasterCard, Discover, American Express, personal checks, money orders, cashiers checks and PayPal. If you are in our retail store then we will also gladly accept cash, but we highly recommend that you do not send cash through the mail. |
last updated - 2018-02-22 13:52:37 |
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3. Do you accept Pay Pal? |
Yes, we do, though we prefer to process credit cards using our own merchant account since it is less expensive for us than Pay Pal. Please note that you will not receive a PayPal invoice from us until after we have pulled the order and made sure all items are in stock as well as double checked the shipping costs calculated by our web site. |
last updated - 2018-02-22 13:51:54 |
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4. I’ve forgotten my password, what do I do? |
When you go to log in to your account click on the link that says Password Forgotten. Enter your email address on the password forgotten page and click Continue. The site will email a password recovery link to you. The email is sent right away so it should show up in your email inbox within a couple of minutes. If you don't see it within five minutes then check your spam folder to see if your email provider mistakenly marked it as spam. Use the link to access your account and enter a new password that you will hopefully remember.
NOTE: You only have 24 hours from the time you request it to use the link that is emailed so make sure you check your email for the reset link soon after you request it. |
last updated - 2024-09-27 12:50:47 |
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5. The UPS tracking number you gave me when you shipped my online order isn't working, what do I do? |
Check the shipping date in the email you received with the tracking information. This may not be the same date that the email was sent. UPS tracking does not become valid until we close the UPS shipping log on the shipping date and transmit the information to UPS, which occurs when the UPS driver comes to pick up the packages at roughly 3:00pm. Full tracking doesn't become available until the package is scanned for the first time when the truck is unloaded at the local UPS center that evening. If you try to track the package before the information has been transmitted to UPS the tracking web site will tell you that you have entered an invalid tracking number. If you try to track the package after the information has been transmitted but before the package is scanned it will only tell you that UPS has received the information about the shipment. |
last updated - 2014-07-05 11:18:51 |
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6. You list an item on your web site, is it really in stock? |
Everything listed on our web site is supposed to be in stock unless it is specifically listed as quantity zero or it is marked as arriving at a future date and at least 99.9% of the time this is the case. On rare occasions we fail to get items that have been sold in our retail store removed from our web site. On even rarer occasions we have had an order for something on our web site that we have sold over the phone but haven't had a chance to deduct from our web site yet. In either situation if we cannot get the merchandise for you then you will not be charged for it. |
last updated - 2011-04-08 11:07:59 |
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